Frequently asked questions
Product
All of our hardware is made from premium grade recycled brass.
Our hardware is finished with a high-quality lacquer. It is not designed to change color.
Yes. Please contact us for more information.
Only clean your hardware with a soft cloth moistened in a mixture of warm water and diluted dish soap. Dry the hardware after cleaning. Never use harsh chemicals on your hardware as it can damage the finish.
Ordering
You can place an order with us through our website or over the phone. You can also order through your nearest dealer.
We aim to process and ship orders quickly. To change or cancel your order, please call as soon as possible.
We currently only ship orders to addresses in the United States. If you are in another country, we recommend having your order shipped to a freight forwarder.
Shipping + Delivery
We ship out orders by the end of the next business day. Depending on the shipping speed you select and your proximity to Southern California, you can expect to receive your shipment in 2-6 business days.
Yes. We offer UPS Second Day and Next Day Air. Both options are available to choose during checkout.
As soon as your order ships, you will receive an email with tracking information.
In the unlikely event your hardware arrives damaged, please email us at support@thedetailshome.com along with a photo of the damaged hardware and all packaging it arrived in.
You can return purchases within 30 days of delivery. A 10% restocking fee and a $10 return label fee will be applied. Items that are damaged, installed, or missing their original packaging are not eligible for a refund.
Trade
Click here for more details about our trade program.
Yes, please email your resale license or tax-exempt certificate to us at support@thedetailshome.com.